Solved: Re: What is the recommended image size for my Squa... - Page 6

Dek · ‎05-19-2020

The title of this post has been edited from the original: Square Online: Mobile view looks oddly big.

When I toggle between Desktop view & Mobile view, the banner images looks big and cropped out or cut off on the mobile. What size banner do we need? Pixel? Help. Thank You.

AshleyK · ‎05-21-2020

Hey @Dek and welcome to the Seller Community! The typical image size for the banners is around 2000 pixels by 1000 pixels but can vary depending on the content of the header image itself.

Let me know if those image sizes help at all!

AshleyK
Community Moderator, Square
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richbaranow · ‎04-16-2023

width 3 height 1 for desktop

213mercantile · ‎06-19-2023

...how is this STILL a thing?!?! I don't understand where the disconnect is with Square support - look at ANY website you host... the mobile view and the desktop view are DIFFERENT SHAPES. One is square, and one is rectangular. It makes NO sense to try and use the same image for both views. I am looking at other places to host our site, this is crazy.

stdemianabookst · ‎07-20-2023

Solved, create a white border around the image.

northwoods361 · ‎07-21-2023

We did ours 2000 x 1000 px and it looks good on the desktop and mobile version. Made a custom size banner in Canva. Hope that helps!

MichaelVan · ‎08-09-2023

So this is not responsive? Do we have to create a buffer? Or is it the 2000 x 1000 answer? Throw a dart? And how is this very critical information so hard to find? It's not like 80% of traffic comes from mobile.

So I did both the resize and the buffer and it is still collapsed on mobile. I used the image as a background and not - nothing works. I have never spent 2 maddening hours on something as basic as a domain name.

This is a glaring sign of things to come that three years of multiple threads of people pleading for answers and the community manager giving the same answer each time, knowing that it did not work the last 5 times - we all know the definition of insanity - this is a problem with no one even trying to answer besides others in the community. It is one of the most basic questions there can be for website building, next to turn the power on and check to see if it is plugged in - yet there is nothing discussed in your material - and the great mystery continues in year 3

CollectaCo · ‎06-25-2024

Are you serious? 3 years later and they haven’t solved this still?

What is the recommended image size for my Square Online Store banner?