What is the recommended image size for my Square Online Store banner?

[Dek]

The title of this post has been edited from the original: Square Online: Mobile view looks oddly big.

When I toggle between Desktop view & Mobile view, the banner images looks big and cropped out or cut off on the mobile. What size banner do we need? Pixel? Help. Thank You.

[richbaranow]

width 3 height 1 for desktop 

[213mercantile]

...how is this STILL a thing?!?!  I don't understand where the disconnect is with Square support - look at ANY website you host... the mobile view and the desktop view are DIFFERENT SHAPES.  One is square, and one is rectangular.  It makes NO sense to try and use the same image for both views.  I am looking at other places to host our site, this is crazy. 

[stdemianabookst]

Solved, create a white border around the image.

[northwoods361]

We did ours 2000 x 1000 px and it looks good on the desktop and mobile version. Made a custom size banner in Canva. Hope that helps!

[MichaelVan]

So this is not responsive? Do we have to create a buffer? Or is it the 2000 x 1000 answer? Throw a dart? And how is this very critical information so hard to find? It's not like 80% of traffic comes from mobile. 

So I did both the resize and the buffer and it is still collapsed on mobile. I used the image as a background and not - nothing works. I have never spent 2 maddening hours on something as basic as a domain name.

This is a glaring sign of things to come that three years of multiple threads of people pleading for answers and the community manager giving the same answer each time, knowing that it did not work the last 5 times - we all know the definition of insanity -  this is a problem with no one even trying to answer besides others in the community. It is one of the most basic questions there can be for website building, next to turn the power on and check to see if it is plugged in - yet there is nothing discussed in your material - and the great mystery continues in year 3  

[CollectaCo]

Are you serious? 3 years later and they haven’t solved this still?