Hi @VeganSnackShack. Sorry to hear that you had issues over a holiday weekend. That’s never fun. I can’t answer anything about your issues with the support team, and I won’t try. I’ve never had an issue getting to the folks I needed, or getting an answer. But obviously you are. I’m curious, though. Can you be more specific about the problems you are having? How did the site “not allow” customers to checkout — errors or what? “It just freezes?” Does it freeze in the same place every time? If you have screen shots, what sorts of errors do they show?
Also, I assume this has to do with your online store? Customers were trying to pre-order for pickup?
Thanks,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
