Square to Woocommerce Inventory Layout

[jascom]

I am integrating Square Woocommerce and the sync is working fine. But the products are setup on the POS with multiple attributes which are actually different products which is fine for quick access on the POS. But the experience is slow on the website as someone needs to click on the top level product eg Jewellery and then check the attributes to see different products.

Any advice on how to setup the inventory so the POS and Website experience is good on both?

Cheers. J.

[k_atie]

Hey @jascom, thanks for you post and welcome to the Community! 

So although Square integrates with WooCommerce to process payments, the integration is operated and managed by WooCommerce. Since we have limited visibility on how items are displayed or if you have WooCommerce-specific questions, you’ll need to submit a ticket with their Support team.

The WooCommerce Customer Support team will be able to help you with all Square integration-related questions.

If they are unable to help, please let me know, I'd be happy to look into your query as much as possible on my side. 

Thanks!

[jascom]

Thanks. The query is not so much related to the integration but the inventory setup. I am new to Square so I dont know if the product setup with attributes for all products is correct. Or whether my clients needs to setup the products another way on their POS. I thought that someone might have come across this issue when they connected to Woo and might be able to offer a view. I will contact Woocommerce but I dont think they will be able to assist as the product setup is on the POS not Woo.

[Breffni]

Hi @jascom, just stepping in for Skyler here. 

Thank you for clarifying. 

With regard to the setup of your item, you send us a specific example here? Even a screenshot of how your item is set up from within your item library, and also a link to your site, that way we can get a better idea of the best solution here. 

I'll also leave some support articles here for you to look through, it may be that you may benefit more from creating item variations rather than custom attributes... but again, an example of your ideal set-up would help discern this. 

Item Variations: 

Variations already exist in Square and define the unique varieties of an item. Each variation can have its own cost, price, SKU, etc. For example, a ‘T-shirt’ can have a Blue, Small variation or a Red, Large variation.

Option sets are attributes that define a variation. The combination of options & their values for an item form the variation. An example would be Size and Colour.

Options are values within the Option attribute. Examples include Small, Medium, and Large.

Display names are optional names exposed to buyers on channels such as a website, ordering app, etc. (e.g. Size). This is helpful if you need four specific ways to communicate ‘Size’ (e.g. Women’s Dress Sizes, T-shirt sizes, Baby Clothing, and Shoe Sizes). Note: The names created for option sets must be unique (e.g. two individual option sets can’t share the same name).

Custom Attributes: 

With Custom Attributes, you’ll be able to add additional information to your existing and new items, as well as provide contextual information to third-party developers regarding those same items and variations. For example, a business that sells wine may want to store information such as Vintage, Origin and Tasting Notes. Not only can using this information with Custom Attributes be used to help run the business, but it will allow a one-stop shop for managing item information.

If you’re using specific third-party integrations (also known as Apps) with Square, items and/or variations within the Item Library will be given pre-existing fields – also known as Custom Attributes. Custom Attributes are based on a set of details provided by the third-party app being used with Square and can be created and managed from the Items section of your online Square Dashboard.

I hope this helps and I'll keep an eye out for your response! 

[jascom]

Thanks Alegra - I think the issue is that the client shouldn't be using variations at all and they should be setting up individual products. But I think they set it up that was as it seems easier on the POS.

Candles & Scents - The Village Garden (link)

I am very familiar with Woommerce Products, Attributes and Variations but less familiar with Square. I just have a feeling its not setup correctly on the POS even though its easier to use for the client that way.