I just moved my website from doteasy to square online and I have a few questions - these also transfer to my terminal.
My business is cheesecakes. I do not do same day pick ups, so I have to have customers schedule their pick up day and time. So far, I cannot find a way to set that up online, so I have added a modifier for every single item in my list that requires a customer to type in a date and time, kind of annoying to be honest, but so far has worked. I have my minimum time set to 2 business days, but that doesn't seem to solve the problem without the modifier I set up as there was nowhere else for a customer to choose a day to pick up.
Secondly, when taking order over the phone, I usually enter it in as a ticket to be saved and just type in their pick up date and time, however there is a "Schedule" option that i can't seem to figure out. I can go through and schedule the date and time, but then CANNOT create a ticket with it and the order just sits on the screen. So is there a way to save a ticketed order AND schedule it for a future pick up day and time?
Hi, @CheesecakeLady !
Let's break this down into two parts:
Online Ordering Pick-up Scheduling There's actually a better way to handle this than using modifiers. Here's how to set it up properly:
A. Set Up Order Fulfillment:
This will add a proper date/time picker to your checkout process instead of using modifiers.
In-Person Order Scheduling
With Square Order Manager, you can manually create orders across multiple channels and manage the fulfillment of orders for either pickup, shipping, or delivery.
You can create orders from the Virtual Terminal in Square Dashboard or the Square Point of Sale app.
Before you can create orders, you need to do the following:
Turn off dining options to create orders from your Square POS app. Learn how to create and manage dining options.
Update your device and point of sale app to the latest software versions.
From the Square POS app with standard mode enabled or from the Square POS app:
From your Square Dashboard, you can manually create a pickup order using Virtual Terminal.
I hope this helps!
Hi, @CheesecakeLady !
Let's break this down into two parts:
Online Ordering Pick-up Scheduling There's actually a better way to handle this than using modifiers. Here's how to set it up properly:
A. Set Up Order Fulfillment:
This will add a proper date/time picker to your checkout process instead of using modifiers.
In-Person Order Scheduling
With Square Order Manager, you can manually create orders across multiple channels and manage the fulfillment of orders for either pickup, shipping, or delivery.
You can create orders from the Virtual Terminal in Square Dashboard or the Square Point of Sale app.
Before you can create orders, you need to do the following:
Turn off dining options to create orders from your Square POS app. Learn how to create and manage dining options.
Update your device and point of sale app to the latest software versions.
From the Square POS app with standard mode enabled or from the Square POS app:
From your Square Dashboard, you can manually create a pickup order using Virtual Terminal.
I hope this helps!
Thank you SOOOOOO much!!!! that really helped. I wish the scheduler would work on the POS and not just the Virtual Terminal - almost all of my customers pay at pickup, so when I get to the end, I can't charge the payment yet. It did work well on the Virtual Terminal though, one extra step but at least it works!
YAY! I'm so glad this worked for you!🤗
How is this Virtual Terminal "Pickup" order cashed out when the customer pays with cash at the register? Thanks
Square Community
Square Products