No Longer Selling CBD: How Do I Resolve My Account Hold and Access My Funds?

[joeletter]

I used to sell CBD but haven in 6 months. My account was put on hold 3 months ago. They asked me to answer CBD questions and send CBD information about my website. I told them I no longer sell CBD. They told me to opt out of the CBD program . I did this 2 months ago., I have talked and emailed multiple people and all I get is a email asking me to answer the same questions or they will put my account on hold. they have been holding $422 for 3 months and don't seem to want to help. I have has Square for many years but had to change so I could get paid and pay my bills. Meanwhile I received another email today informing me my account was going to be put on hold. How do I get someone to release my funds?

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[RobynR · Accepted solution]

Hey @joeletter,

Thanks for sharing your experience.

Due to the public nature of The Square Community, we’re unable to access account details or resolve this here. Please reach out to our Support Team using this contact form.

You should also check your inbox for an email from our Account Services team, which outlines all the information you’ll need and answers any questions.

Feel free to visit The Square Community anytime for questions, concerns, or feature requests—we’re happy to help.