Items not visible on your Square Online site - DONE EVERYTHING!?!

I've done eveything on this list & items are still not visible... I just set up site today & bought domain name (they say it's connected).

What else can I do??? 😥

Troubleshoot items not visible on your Square Online site

If items display as Unavailable or don’t appear at all on your Square Online site, this could be caused by a few scenarios such as items not being assigned correctly to your website or missing required information.

Before you begin

If you've made any recent changes to your website, be sure you've made them live by clicking Publish in the site editor. Learn how to publish and unpublish your Square Online site.

Follow these instructions in sequential order.

Step 1: Assign items to your site for purchase

  1. Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.

  2. Select an existing item.

  3. Under "Where it's sold," use the toggles to determine which websites the item should be assigned to.

  4. Click the Site visibility dropdown menu to set the visibility of the item to Visible or Hidden.

  5. Click Save.

Step 2: Add missing prices to item variations

  1. Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.

  2. Select an existing item.

  3. Under Edit Item, scroll down to Price and add your price.

  4. Click Save.

Step 3: Item stock not listed or tracked

  1. Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.

  2. Select an existing item.

  3. Under Manage Inventory, click the (...) next to each location then click Change tracking > Select Track by availability.

  4. Enter a number to manage the stock and click Done.

  5. Click Save.

Step 4: Pickup and delivery hours not defined

  1. Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfillment > Online pickup & delivery.

  2. Click Edit by your location, and go to Pickup or Delivery to update the fulfillment hours.

  3. Click Save.

Step 5: Location not visible for pickup and delivery

  1. Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfillment > Online pickup & delivery.

  2. Click Edit by your location, and go to Site visibility to choose on which sites the location should be visible.

  3. Click Save.

Step 6: Location mobile instead of physical

  1. Sign in to Square Dashboard and go to Settings > Account & Settings > My business > Locations.

  2. Select your mobile location and click Edit location.

  3. Under "Business address," change the Location type to Physical location.

  4. Click Save.

Step 7: Featured items missing from site

  1. Sign in to Square Dashboard and go to Online.

  2. Click Website > Edit site.

  3. Select the section on your site with featured items on it.

  4. Click the button in the editing panel to choose your items and check all the items you want to feature on the section. Click Save.

  5. Publish your site to see the changes live.

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