Items no longer listed in categories online

[2ndCity]

Has anybody had this issue since the whole category integration thing has happened. Up until yesterday, all my items were in the correct categories. I have my items listed under one category when I input them into the dashboard and actual item categories for people to search on the website. As of yesterday, all online categories are empty and customers have to look through the ALL ITEMS tab. It is very frustrating and after a total of about four hours today, I was told that they had to escalate the issue and I'll hear back from the escalation department shortly. In other words, I won't hear back from them at all until I call back. Has anybody had this happen since the integration and it has been fixed? Square really needs to stop changing things. Every change comes with huge problems and the most of the changes are pointless and didn't need to be changed in the first place. 

[Stacelyn24]

Hi there!

It sounds like you’re dealing with a frustrating issue after the recent category integration changes. While I haven't encountered this specific problem, I can suggest a few steps that might help address the situation:

1. Check Category Settings:

   • Double-check your category settings in the Square dashboard. Sometimes, categories can reset or change during system updates. Ensure that all items are still assigned to their correct categories.

2. Reassign Categories:

   • If the categories appear empty, you might need to reassign the items to their respective categories. It’s a bit of extra work, but it may resolve the issue until the problem is fully fixed.

3. Contact Support:

   • Since your issue has already been escalated, I recommend following up with Square support. Sometimes a direct call can lead to quicker resolutions, especially when dealing with escalated issues. Make sure to reference your previous conversations for continuity.

I know this issue was posted about two weeks ago so fingers crossed that the issue has been resolved 🙂