Items are showing as unavailable.

[bedrockyoga]

Items that were previously available (and haven't sold out) are now showing as unavailable. New items are also showing as unavailable. "Show new items as unavailable" is not the issue--it is turned off. I only have 1 location. Digital items seem to work, physical items do not. I have had issues with Square ever since they changed over to the Weebly store format. There are so many additional steps that it hardly seems worth it anymore.

[jordanboosters]

We are having the exact same problem.  Nobody can order anything from our site now.

[jordanboosters · Accepted solution]

We had the same issue.  I'm not sure if you got your issue resolved but I was able to get hold of support and we got our problem resolved.  This what the problem for us was:

For all of our Physical items, the Fulfillment option was Shipping (there are four options: Shipping, Pickup, Local Delivery, Self-Serve).  The reason they were showing Unavailable is because we didn't have Shipping set up for the site.  To set that up, you go under the Fulfillment menu item and go to Shipping.  I set up just a basic flat fee option.  Once that was done, our items were no longer Unavailable, we could add them to the cart.

I did change the Fulfillment option for all of our items from Shipping to Pickup.  You could do that if you don't want to ship and just want them to pickup.  It's a little easier but nice to know how the shipping works also for the future.

[possessions]

My item is coming up as "Unavailable," when I publish site. And the sizes won't show up. Anyone know why?

[BernadetteA]

Welcome to the Community, @possessions 👋

I agree with @jordanboosters to double check your fulfillment options. Make sure whichever method you have set for the items (shipping, pickup, delivery) are setup under the Fulfillment tab. 

How are you adding your items? You may need to verify that imported items are not automatically marked as "unavailable". Can you navigate to the Square Online dashboard, then click Items > Item Sync and make sure the option to mark newly imported items as "unavailable" is toggled off? 

Note: Depending on your account type this option may be under Shared Settings > Item Sync

[likewise]

I am having this same problem. My button shows "not available" and the drop down doesn't show any choices. Help!

[BernadetteA]

Hi @likewise Welcome back to the Community 🎉

There's a couple things you can check from the Square Online dashboard side. First, check under Shared Settings > Item Sync to see if you have the toggle on or off to mark newly imported items as unvailable. Next, click Items > Item Library, then click on an item to see what fulfillment method is being used. You can then verify if this method is setup under Shared Settings > Fulfillment 

If this doesn't help, please reach out to our support team for additional assistance. 😊

[CraftsByPOE]

I've done all those things and they are all set correctly.  Just all my items on the site items are showing as no inventory, yet when I go in to the item and look at it, it shows correctly.  But all are "unavailable" to my customers.  Losing money every minute here.... and quite frankly tired of playing these games.  Too many steps anymore with this site.

[Ria]

Hi @CraftsByPOE - Welcome to The Seller Community, it's always nice to see a new face 😊

That sounds frustrating.

The fastest way to get this resolved would be to contact support so that they can team up with our engineers to get this resolved.

Options to contact Square are here.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[SMS3611]

This is happening to me, too. I canNOT fix it with any of the fixes above. Item sync is off, shipping is off. All was fine this morning, and now nothing is working and I'm not able to make any sales. I've added stock, but for some reason, not all of my items will allow me to adjust stock.

Everything is just "UNAVAILABLE". 😞

[BernadetteA]

Sorry to hear you are having trouble with your website, @SMS3611

Can you please post a link to one of the items on your site that is showing unavailable? 

[SMS3611]

I contacted support and they have fixed it. Thank you. 

[BernadetteA]

Glad to hear, @SMS3611 🎉

[Kham922]

My items are showing as unavailable even though they are set as available? 

[Sineaid]

Hi @Kham922,

Thanks for reaching out to the Community about this - Welcome!

I’ve gone ahead and merged your post to an existing thread, where other Square Sellers have experienced their items appearing as unavailable. We do this to make it easier for others to find similar topics in future, and to let you see the advice and workarounds that have already been discussed.

If you’re still having trouble after following the advice on the thread, please take a look at the additional troubleshooting steps, here. 

If you continue to have issues after that, feel free to share a link to your site and provide me with some examples of items that are not displaying as you’d expect. I’ll be happy to have a closer look.