Automated Email/Text Reminders for Pickup Orders

[comolaflor33195]

I’d like to request a feature that would be really helpful for small businesses like ours: automated email or text reminders for customers before their scheduled pickup time.

Right now, Square sends a confirmation email when an order is placed, which is helpful. However, many of our customers place orders weeks in advance, and by the time their pickup day arrives, they sometimes forget. As a small business, we don’t have the time or capacity to manually remind each customer.

Square Appointments already has reminder notifications, and in our view, a scheduled pickup is very similar to an appointment. Both require the customer to show up at a specific time. It would make a lot of sense to offer that same reminder feature for online pickup orders.

This addition would improve the customer experience and help us stay more organized without adding extra work.

Thanks for considering it!

[SVLFever]

Hello @comolaflor33195 

Your thought/idea is an interesting one.  I would suggest that you complete an "ideate" request for this.  I did a quick search of the Ideate forum and did not see this request, but you might want to dive a little deeper to verify.

https://community.squareup.com/t5/Feature-Requests-Ideate/ct-p/Beta-Feature-Requests

Completing the request on the Ideate page will get your request in front of those that work on future enhancements.

Thanks again!

[JJ_]

Hey @comolaflor33195! Thanks a lot for your Feature Request submission! I've moved it to the "Open" status. During this phase, other sellers can contribute their use cases to bolster your idea and highlight its necessity. We'll later review top requests in the "Open for Votes" status and present them to our product teams. To other sellers, please “like” this post and share how this feature would benefit your business. This will emphasize its importance.