URL Incorrectly Formatted: Channel Listings Items Disabled

[TheLittlestGift]

Hello everyone. I have a lot of items with the following error:

• URL Incorrectly Formatted: The provided URL is formatted incorrectly. If multiple links are included in one field, separate them using a comma. Specifying username and password in the URL is not supported.

Ive attached a screenshot showing the error in Square and in Meta where the item is active, not archived. 

How do you fix this?

[Sineaid]

Hi @TheLittlestGift,

Thanks for flagging this issue, and apologies for the delay in getting back to you.

While I've been unable to reproduce the errors you’re receiving, I have reached out to the team who handles our Meta integration to ask if there is something actionable from the Square side that would resolve or explain these errors.

I’ll get back to you here as soon as I have a response.

[Sineaid]

Thanks for your patience while I awaited an update on this @TheLittlestGift.

Our back end team have taken a look and can see these errors appear to have been generated back in August, however there is no clear issue with the compatibility of the data that is being fed to Meta.

Could you please try un-linking and re-linking the Meta channel to refresh the sync, and let me know if this clears the errors?

[TheLittlestGift]

Thank you for getting back to me @Sineaid Would unlinking cause the catalogs and shops created in Meta to be void and I willl have to recreate them again? I'm concerned about losing the data that has been collected since I connected the channel. 

Is the button shown below in the image the way I unlink? Please let me know. Thanks

[Sineaid]

You raise a valid concern @TheLittlestGift!

I've asked our Meta integration team to confirm if there will be any impact to your data and listing configurations, after removing and restoring the channel. 

I'll let you know as soon as I have a response. 

[Sineaid · Accepted solution]

Hi @TheLittlestGift,

Our ecom team was able to identify and resolve the issues with your Meta sync, which resulted in the incorrectly formatted URLs.

They have since re-indexed your site, which should have resolved all issues and back-filled the missing URL data. 

If you come across any further instances of this, feel free to let me know and I'll bring it back across for review. 

[TheLittlestGift]

Thank you @Sineaid ! I appreciate it. With these issues, did it affect my searchability and or visibility through Meta?