I understand that Square is unable to ensure websites built with it's platform meet any accessibility compliance standards. I also understand that no one is holding a gun to my head and forcing me to use Square. Having said that, Square can not ignore this real and serious issue. Thousands of small business owners are or will be facing ADA lawsuits. This is a HUGE deal. Square should not turn its back on helping its customers find solutions. At the very least partner with a third party to provide this much needed service. Square it doing its clients a disservice by turning a blind eye and washing its hands of any responsibility. The right and responsible thing for square to do is deal with this issue head on. I found a company that can help me make my site ADA compliant but square does not allow/accept Java Script making it impossible for me to use this solution. And Square has not offered an alternative that works. Something must be done.
Hey @here_apopupshop- I just want to pop in and add we also have an integration with Accessibility Widget, that can help with this as well. For pricing details checkout the link.
I apologize @rsilyan, this is not the experience we want you to have! I'm glad you were able to find a solution for your business and will make sure to pass this feedback along to our team. If there is anything you need moving forward let us know!
@rsilyan I have seen this pop up a couple of times and wanted to chime in here. From what I see, square's websites are already ADA compliant or can be edited by the user for specifics to be ADA compliant.
Here is a support article that details the way you can be compliant.
"Color contrast in text. Sufficient color contrast between the text and the background
allows people with limited vision or color blindness to read text that uses color.
Square already has the ability to edit a website to make it high contrast...black background white text.
• Text cues when using color in text. When using text color to provide information (such as
red text to indicate required form fields), including text cues is important for people who
cannot perceive the color. For example, include the word “required” in addition to red text
for required form fields.
• Text alternatives (“alt text”) in images. Text alternatives convey the purpose of an
image, including pictures, illustrations, charts, etc. Text alternatives are used by people who
do not see the image, such as people who are blind and use screen readers to hear the alt
text read out loud. To be useful, the text should be short and descriptive.
Every image has the ability to add an "alt-txt" field to any image
• Video captions. Videos can be made accessible by including synchronized captions that
are accurate and identify any speakers in the video.
• Online forms. Labels, keyboard access, and clear instructions are important for forms to be
accessible. Labels allow people who are blind and using screen readers to understand what
to do with each form field, such as by explaining what information goes in each box of a job
application form. It is also important to make sure that people who are using screen
readers are automatically informed when they enter a form field incorrectly. This includes
clearly identifying what the error is and how to resolve it (such as an automatic alert telling
the user that a date was entered in the wrong format).
I see this in all of the check out forms that each space is labeled and has all the information and flags if it is incorrect.
• Text size and zoom capability. People with vision disabilities may need to be able to use
a browser’s zoom capabilities to increase the size of the font so they can see things more
clearly.
I can zoom in on any browser on any of my sites without any problems.
• Headings. When sections of a website are separated by visual headings, building those
headings into the website’s layout when designing the page allows people who are blind to
use them to navigate and understand the layout of the page.
I see the headers on all of my sections and they are not pictures but text which would be ADA compliant.
• Keyboard and mouse navigation. Keyboard access means users with disabilities can
navigate web content using keystrokes, rather than a mouse.
My website and items are fully "tab-able" which is the quick way to see if you can navigate a website via text.
• Reporting accessibility issues. Websites that provide a way for the public to report
accessibility problems allow website owners to fix accessibility issues. "
TL:DR If your site isn't compliant it probably is due to the choices the user has made for formatting and changes the user has made.
Thank you Donnie,
I am not someone who is tech savvy. I am also unable to really understand the requirement for making a site ADA compliant. I need help and I have contacted square in the hopes that they would connect me with the right people or company to make my sight ADA compliant. I turned my business sight off at this point because It is not ADA compliant and I don't know how to make it ADA compliant. The developer who built the site does not know how to make it ADA compliant and Square does not offer any help either.
Aside from the solutions that Donnie offered and the fact that Square is compliant by default, suing thousands of small business owners for ADA compliance isn't the best way to get compliance. Working with businesses to make them more accessible is far more effective than suing them out of business or into compliance. Compliance also requires some give and take as the business needs to be given the opportunity to be more accessible.
Part of the reason I switched to Square was so that we could offer more accessible options including curbside pickup, online ordering, an easy to use messaging platform, etc.
Suing small businesses for trying to be more accessible would be a lose-lose situation; often we have limited funds to put towards accessibility solutions.
I finally figured out how to make our Square site ADA compliant and it took only 5 minutes. I am disappointed with how little help I got from Square reps who did not even know what ADA compliance meant. I was told repeatedly that It was not possible to use the solution I used but yet it was. AccessiBe offers a plug in solution that works. It was fast and easy and effective. Happy to help you figure it out if you need my help.
Hi,
I just started looking into this myself. Are you paying the monthly fee of $49 to AccessiBe?
Thank you!
Hey @here_apopupshop- I just want to pop in and add we also have an integration with Accessibility Widget, that can help with this as well. For pricing details checkout the link.
I apologize @rsilyan, this is not the experience we want you to have! I'm glad you were able to find a solution for your business and will make sure to pass this feedback along to our team. If there is anything you need moving forward let us know!
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