Trouble Uploading Main Banner Photo

[karmonyg]

hi, i'm in the middle of creating my first website and i am using the free subscription and the most website template. i have managed to upload my products with photos and they are working all fine. the problem is when i try to upload a photo for my main banner. i have tried uplading multiple photos but all i get is a grey image every time. when i click the edit button, the image is up there as a preview and i can edit the ‘improve readability.’ when i make it lighter or darker and save it it just makes the grey image more lighter or darker.

this actually happens to any photo i try to upload, even when i try and add a new section. i really don’t know what I’m doing wrong.

[Laurie_ · Accepted solution]

Welcome to the Square Community, @karmonyg! 👋

I'm sorry to hear you're having trouble uploading your main banner image. Let's go through some troubleshooting steps to help get this resolved:

1. Check image format and file size: Ensure that the image you're uploading is in a supported file format and size (e.g., JPG, PNG, or GIF). Some file types (like TIFF or BMP) may not be compatible. If needed, you can reduce your file size by compressing the image before uploading it again (with tools like TinyPNG or JPEG-Optimizer).

2. Clear browser cache or try a different browser: Sometimes your browser’s cache may cause display issues. Try clearing your browser cache or try accessing your website in Incognito Mode (private browsing mode) to see if the issue persists.

3. Re-upload the image: Delete the current image and try uploading again after ensuring it's in the correct format and optimised size for the web.

4. Reset "Improve Readability" settings: Try setting the "Improve Readability" option back to default or turning it off entirely to see if the image returns to its original state.

Let me know if the issue persists after trying the above steps on your end.