Online Site Preview won't close!

[JayAshton]

Congratulations. You keep finding new ways to really frustrate me. This one's a good one.

Not only does the new online site preview slow things down, it gets in the way of a large amount of the online back end functioning. And. It. Won't. Close.

I've even recorded a little video for you. It's the same behaviour whether Safari or Chrome on my macs: https://youtu.be/rQLROrjsJoU

Has no-one else found this??

[k_atie]

Hey @JayAshton, thank you for flagging this to us. That definitely looks like a nuisance alright. 

I haven't run into this issue when using my own test account. Have you tried running through browser troubleshooting steps? It could be down to a cache issue on your account. 

If you still encounter this issue after troubleshooting, let me know! I'll escalate it to our teams internally. 

[JayAshton]

Hi, thanks for your reply.

Browser troubleshooting steps did not help -  the issue still arose. 

However, private browsing sorted it. The annoying thing there is I have to go through 2-stage authentication every time. Private browsing doesn't remember the device for 90 days (obviously).

I guess I have to add it to my LONG list of frustrations and put up with it until I migrate to Shopify.

I have such long list for my blog that I'm compiling I think will be useful to people. Unfortunately it doesn't make good reading for Square.

[k_atie]

Hey @JayAshton, I'm glad to hear the issue is sorted out for you. I'm sorry to hear that Square has not been able to meet your expectations after meeting frustration after frustration. However, I understand you need to make the best decision for you and your business, even if that means finding another provider that can meet your needs. 

Let me know if you need anything to make the transition to another payment processor easier in the meantime. I'd be happy to help. 

[JayAshton]

Hi Skyler,

I think that you perhaps mean "glad that you have a workaround to the issue". 

Please do not mark this as solved. I recommend escalating it to your teams internally. Private Browsing is only a workaround.

[k_atie]

I appreciate your frustration here @JayAshton and I apologize for any misunderstanding on my part. I have escalated this to our teams internally to take a look at your account to see if they're able to determine what may be the cause of the issue you are experiencing. 

In the meantime, please take some time to review our Community Etiquette Guidelines, to ensure we're maintaining a productive conversation. I can understand how annoying it can be to flag issues time and time again, or when products don't behave as expected. As we don’t have access to account-specific details on the Seller Community and in cases where we can’t fully reproduce the issue raised, we want to make sure we can provide you with additional resources to be able to troubleshoot the issue yourself before having us escalate to another team. This will also help us find a resolution more efficiently. 

Once I hear back from our teams looking into this, I will update you here. 

[k_atie]

Hey @JayAshton, just letting you know our engineers have filed a ticket for this issue and are looking into it. I'll continue to update this thread as I receive more information from them. Thanks for your patience. 

[k_atie]

Hey @JayAshton, thanks for your patience. The engineers looking into this issue may have found a resolution for your issue. However, since we were unable to reproduce it on our end, could you check if the issue is still occurring on your end for me, please? I'll make sure to let our team know if it's not resolved and to keep working on it. Thanks!