Instagram integration is failing due to "Invalid redirect_uri"

[mkbs]

 I am trying to set up my Square website to include an Instagram feed, but when I use the Connect Instagram button and sign into Instagram, I get an error message "

{"error_type": "OAuthException", "code": 400, "error_message": "Invalid redirect_uri"}

 This appears to be a bug in Square's Instagram integration. Has anyone come across this? Any idea how to notify them of the bug?

[wawuruprints]

I am getting this error when trying to connect my store to my Instagram account - 

{"error_type": "OAuthException", "code": 400, "error_message": "Invalid redirect_uri"}

[Seamus]

Hey @wawuruprints,

I've moved your post to this thread as it look as though both yourself and @mkbs are experiencing the same issue.

Is the issue still occurring, and have you tried the steps above at all? If the issue is still occurring I recommend contacting the support number for further investigation!

[wawuruprints]

Thanks, Seamus. I was actually just trying to connect my feed to my square online home page. Do all the same criteria apply (as per your link?)

[Seamus]

@wawuruprints connecting your feed to Square Online is actually a little different, read more about it here.

It may use a different back end system because it's displaying images vs taking payments - I'd be keen to know if you can get it working independently of the shopping functionality.

[Seamus · Accepted solution]

Hey @mkbs,

As a first step I'd recommend de-linking the two platforms, seeing if there are any available Instagram updates then trying to link again. If you've not already seen it we have a guide on setting up the integration here.

If you're still having trouble you could call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.

Though I'm not sure if the issue will be on Square's end of Instagram's end. If support can't solve the issue they may be able to file a bug report so our engineering team can check.

[blissandstone]

I have tried to link my Instagram to my online store, however after I login, I keep getting an error message. Any ideas on how to fix this? 

This is so that I can have my Instragram feed linking to my store. 

[Seamus]

@blissandstone I've moved your post to this thread, it looks like a few other sellers are having the same issue at the moment.

I'd advise on following the above steps and if it's not resolvable, give our team a call tomorrow.

In the meantime I'm going to pass this thread to our Ecommerce team to highlight the issues we're seeing and determine if this is a Square or Instagram based issue.

[picklestacey]

I am having the same issue. No error on instagram and says its all connected to Square all ok, it loads in the editor and is setup through the editor - yet not showing on the published website.  

Is there any further advice on this? Instragram app is also upto date. 

- Amber 

[Arie]

Sorry to hear you're also seeing this issue @picklestacey. 

Going through the steps in the best answer, and giving our support team a call if that fails, would be the next steps - we don't have any reported outages at the moment, and support will be able to file a ticket, if necessary. I'm sorry for the hassle!