Distance-based delivery fee

[LisaYang-OG]

Why do the distance-based fees not work when applied to customers orders?
I've filled out the fields for distance-based fees but the system can't find 0-6 mile from our location and it charged customers fallback delivery fee. But over 6 mile it' working.

Does anyone have any insight into why this doesn't work ?

-We deliver 20 mile from W3

1 mile from us can't be calculated and be charged fallback delivery fee.

6.7 mile from us can be calculated.

Hope someone can help me to figure out this problem. Thank you.

Lisa

[tranguyen]

Hi @LisaYang-OG, sorry to hear you're running into this issue!

If you can share link to your website with me, I can definitely take a closer look into this and check with the appropriate team to make sure the correct delivery fee is charged. 

[LisaYang-OG]

Hi @tranguyen , thank you for your reply.

I'm glad to share our link. Really hope can figure out the problem.

Here is a link:

https://orange-cafe.square.site/

I will follow every update here. thank you.

Lisa

[tranguyen]

Thanks for sharing that @LisaYang-OG! I'm just taking a look on my end here. I've also sent you a direct message just to get a bit more information that will help me in my investigation.