Addresses outside Australia not recognised

[Tailwinds]

Hi,

I have an online square store which works fine in Australia, but when customers from the UK try and buy from my site and enter their address they receive a message saying 'This address is not supported'.

I've had few people try different addresses in the UK, so it can't just be a one off.

Is there something I need to check/tick in my site setup? 

All countries from around the world are showing as an option to choose when entering an address, it just seems that Australian ones are the only ones that work.

Any help is much appreciated.

Many thanks.

[dieterslicke · Accepted solution]

Hi @Tailwinds,

Just check in your Online area that you have added a profile for other countries:

1. In the Online area, go to Fulfillment > Shipping
2. You will see your current shipping profiles and countries it is set to cover (may just be set to Australia currently)
3. If you have a flat fee for shipping worldwide, you should just be able to edit your current profile to make it 'Rest of world'
4. If you need to charge different shipping fees for different countries, you need to create a shipping profile for each of those countries
5. Once you've set these, it should start allowing the other international addresses

Hope that helps!

[Simone2]

Hi, Have you been able to solve this issue?

I can not even ship to my own country 😞

[Seamus]

Hey @Simone2,

Thanks for reaching out and sorry to hear you're having trouble shipping from you Square Online website! At the moment we don't have any widespread issues with Square Online websites not being able to ship either overseas or within Australia, so if you're having trouble with this it may be related to the setup of your account.

If you've not already done so, please reach out to our support team for further help. While we're not able to look into your account backend via our community forum, support can help you with this!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

[Simone2]

Hi, thanks for that, I kept editing the shipping and I think I have it fixed, if not I'll follow your instructions.