Marketing Coupon Editing

[DSander]

I sent out one of the preset marketing campaigns that sends out a coupon to loyal guest. I set it up for 20% off food. When redeeming it is only discounting one item off the check. How can this be changed and corrected?

[Arie]

Hi @DSander,

Thanks for writing in with this question!

Are you applying the discount on your Point of Sale, or via Square Online? I'll keep an eye out for your reply 🙂 In the meantime check out this help article - it's possible that you're applying the discount to one item, rather than the entire sale on your Point of Sale. 

[DSander]

We are just entering the coupon code. 

[DSander]

on the point of sale. restaurant plus edition

[Ellie_]

Thank you for confirming, @DSander, we would like to take a closer look at this for you. Do we have permission to take a look at your account to see the coupon settings?

[DSander]

yes

[JJ_]

Everything looks correct from what we can see on our end, @DSander. I suggest reaching out to our Marketing team when you have a chance, so they can take a closer look at this for you and address this situation. 

They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.