Hey @dylrich20. Customers move between loyalty tiers based upon lifetime points that have been earned over the lookback period, which is currently the past 12 months (calendar year). So, based upon the “facts” that you laid out, tier two should have been reached and awarded. You can always check by going into your Customer Directly and finding your customer, then reviewing their information there. There is a loyalty section that includes tiers and other loyalty facts. At this time, that must be done from your dashboard and this information is not available via the customer export CSV.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
