Square loan denied due to unverified info

[Terrariumtherap]

• Yesterday I received a square loan offer and I got really excited so I clicked quickly through the application. I didn’t spend much time verifying info because I just assumed it was correct. Within moments I got the email saying the application was received and then within hours I received an email denying me because of being unable to verify info. I got the standard “We were unable to verify the identity of the applicant, the business, the bank account, and/or its beneficial owners.” 
  
  
• I’m worried that I relied on auto fill to verify the information and didn’t update my correct (new) address. 

[Twpchair]

You need to call in and fix it with customer service. Unfortunately, once denied they can't go back and. Fix it now. It will put you back into the algorithm to pick you off again. If or when that's the million-dollar question. Just going off of others who have missed a question or address changed. They had pretty good luck getting a new off relatively fast. There is the golden rule though if or when and no guarantees. Just call customer service and tell them you need to update your information. You can do it yourself online but it doesn't hurt to double check Its done right and in their system correctly too! Good luck to you. 

[marielmt · Accepted solution]

Hi @Terrariumtherap!

Sorry to hear about your situation. I took a look and see that a member from the team has already followed up via email yesterday. Please refer to the email for information.

Please contact us directly if you have any other questions.

[Laceyholmes]

Hi so I’ve tried to get in to the square account and it says that I’ve done everything wrong when I’ve put the right things in.

[Twpchair]

• Have you tried to call and go over all your information to make sure it matches what they have on file? Addresses, phone numbers etc., all it takes is at simple name chang6e