New Square Loan in 2024

I’m at a bit of a loss for what else I need to do to be offered a new Square Loan at this point. I’ve been with Square for over 10 years, had 7 loans now that I’ve have paid back early every single time. Metrics are all in green, record sales year. In 2023, record numbers across the board, no refunds, no complaints or issues of any kind in our entire history. Current loan is 80% paid off, but no new offer in site. This is the kind of stuff that causes businesses to find someone else to process through! Please help! I’m sure I’ll get the same old excuses that you guys send to everyone about looking at every aspect of the business. But there isn’t a single aspect that isn’t way up. I’m not sure if there is a new process they are using now, or if there is some kind of issue with my banking or something else I’m not thinking about or aware of. Any help would be much appreciated. Thanks, because I could really use some new capital to start the year off with and reinvest into my business!

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Square Champion

It's rough right now. I know many businesses are doing great but unfortunately, the market, the economy is pretty up and down right now and lenders are holding tight. Hopefully, it will get better soon and lending will start pushing out the loans! Good luck!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
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Any news on loans? I am at 83% and probably about 3 weeks out of being completely paid off, when I get this close my mind starts to think on what I could do with the funds, this time I would like to redo my restaurant kitchen it’s probably a 3-4 day thing so this would go a long way! 

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Im way over my normal processing and 74% paid.    Was hoping for something soon but if i didnt get it after the amount of processing ive done over past week then i dont see one coming anytime soon. 

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I’m in the same situation. 77% repaid with sales increasing. No offer. I will update if I receive one!

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Square Champion

It looks like a very slow couple of weeks. Square is still doing loans daily. Not everyone uses the community services. Just a small portion post or ask questions. Good luck to you!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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Any update?  Im still sitting with no offer

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Square Champion

Yeah, I haven't seen any one in the low 70s in awhile. 2/3 yrs ago almost like clockwork I could guarantee an offer between 70-75% max and a new offer.  Not no more. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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I haven't been receiving daily updated on dashboard.    Mysteriously as soon as I called in to inquire via chat today it immediately updated.   Still no offer.     I am wondering if something is going on with their systems.  Between missing the daily updates and all the other down issues something seems off. 

 

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Square Champion

Yeah, when I just logged in they are having technical issues now. With the factors being so important now it's just another thing we need to watch!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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Square Champion

Still trending higher percentage paid off. A couple I saw in the high 70s but that's it. Most are high 80s and 90s. Good luck!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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Iam at 83% paid off in 4 months, last loan which was my 5 or 6th came in till I was about 91-94% much lower then my previous one, I hope to be getting a offer in the next few days. I have read some have received in the low to mid 80% so I am eagerly waiting 🙏👌

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86% paid off  sales increasing still at “needs work” for payment processing and payment frequency. I’ve lost hope. Waiting to pay off to see what my next move is 

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Square Champion

Are your metrics correct? I know there was a glitch about a week ago and people had to call in and have them look at it. The next day every thing updated correctly? 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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One a loan is paid off, how quickly do you get another offer?

 

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Square Champion

Hi @GAA.  There is no hard and fast answer to that question, and Square employees can’t make any promises, either.  Loan offers are regulated by an algorithm that monitors our accounts, our card processing volume, etc, and will send us an offer when it determines we are eligible.  This can take days, sometimes, and weeks, other times.  I’ve even heard of months passing before a new offer is sent.  It would be wise to keep in mind that the lending market worldwide is in a crunch right now.  Lenders — even card processing merchant loans like Square — are being very conservative and limiting their exposure on their balance sheets right now.  This means that new loan offers are coming later than they might have in the past.  It also means that many sellers are seeing lower offers even if they have higher card processing volume.  Hopefully, the lending market will ease up as 2024 progresses, but of course there are no promises.  If you are absolutely hurting and need a loan now, your best bet would be to reach out to a local bank.

 

Best of luck,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I am a little frustrated as I’ve been utilizing square for almost five years and have yet to receive another offer. All of my metrics are in the green, I am 85% paid off, and I consistently make my “minimum” payment a month and a half before it’s due every 60 days. The only thing I did different this time was link my bank account. Has anyone noticed if this changes things? I am losing hope. 

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Alumni

Hello @papaya19 👋

 

I have merged your post with a thread discussing this same topic. I recommend checking out the Best Answer in this thread for more information on how the decision to offer a loan is taken.

 

Thank you.

Frances
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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I am curious as to why I have not received my third loan offer. I am now at 78% paid up , I only accepted 10k, it was my second loan. I didn’t want to get ahead of myself knowing I am moving out of state and relocating my business. When I was right at 75% paid off with my first loan, I received an offer for the second and didn’t accept the full amount.. now at 78% paid off and at a faster rate, I still haven’t seen anything. It’s saying “not eligible” but everything in the eligibility page is “good” anyone have a clue on what the hold up is? anyone else experience a delay in receiving offers? It sucks because I was sort of counting on it.. 

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Square Champion

Hey @KIN1000xx 

 

Loan offers seem to be trending more toward the mid 80%+ before other sellers were reporting that they received another offer. All of your metrics are good, really it just seems like its a matter of you paying back a little bit more of that current loan before a new offer may roll in.

Dan
Square Champion
Check out Square support center for additional help.




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Square Champion

Like @Minion said the offers are coming in around the 80s not all of course we are seeing some upper 90s to paid off completely. Hopefully, that trend of completely paid off will slowly go away! Your 2nd and 3rd loans going off the majority seem to come a tad later. Nothing on your end and congrats on the move and increased sales! But, Square or the algorithm is still trying to adjust to your overall health, sales, processing, etc. Newer loans sometimes vary as they are learning about you and your business processing history is all. They want to make sure that they give you the proper offer is all. Keep plugging away and swipe as much as you can. Your metrics are all great that's great, your 1st loan was paid back successfully, and you're ahead on 2nd loan. Once you start to get into loan 4/5 type thing they have a better understanding of how much, how often, return vs new customers, and if you have any disputes or returns ( those try not to do or keep them extremely low) also @Minion was 100% correct say you owe 2k if you paid 750.00 of that off manual it bumps up your loan paid off. You do NOT have to pay it all off. Just an FYI if you paid it all off it takes 10-14 business days to completely square then another 10-14 days to go back into the algorithm system. If I accept a loan and right around your % I usually do around 750.00 or so. Whether it is luck or helps I tend to get an offer sooner than paid off. All we can do here is give our best opinions from years of experience and watching the trends. Until someone cracks that ole algorithm we are the best way to keep each other informed. Jump on the thread loans 2024 board that is the most current one. Good luck to you!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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I paid off my second loan early. I still have no offer for another loan and when I check my eligibility it says I am not eligible, even though everything listed states "good" beside it and my payment history was steady and growing. I don't understand. Given the high fees also, it may be time to switch to another processor. 

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