(Resolved 1/8/24) Known Issue: Unable to open Invoices

[happyhome]

The title of this thread has been edited by a Square Moderator from the original: "is anyone having issues opening an invoice?"

is anyone having issues opening an invoice?

[Minion]

No issues here opening up an invoice on my end.  Is this still happening for you @happyhome ?

[honeyandblush]

Yes, we have been having issues with our dashboard for two days. I checked the log, but it said no issues were reported. I find that hard to believe lol. No one is open today, but I will file a report in the morning.

[happyhome]

I'm glad I'm not alone on this.  

[_Violet]

Hi @happyhome and @honeyandblush - Thanks for reaching out to the Seller Community to bring this to our attention. I'm sorry to hear that you're both having trouble opening your Invoices on your Square Dashboard.

I've reached out to a couple of our teams to see if I can get more information on this issue. Some of our teams are out of office on Sundays, so I may not receive an update until tomorrow.

I'll reach back out to you here once I gather more details! Thanks for your patience in the meantime 🙏

[happyhome]

That would be great

[_Violet · Accepted solution]

Hi there @happyhome and @honeyandblush - Thank you again for your patience.

This developed into a broader issue overnight, and we ended up posting on our Status Page here. Our engineers have now resolved the issue but please let me know if you are still experiencing any trouble on your end.

I'll keep an eye out for your reply! 👀

[happyhome]

Thanks to all who helped!

[honeyandblush]

Thank you for the update! My staff is so relieved it's fixed. 😊