Hi @mrAs. Whatever happened, it was on your customer’s side in their Cash App. As long as they don’t show the money leaving their account, then they should try again and if it doesn’t work, it is up to them to contact Cash App support and figure it out, since we don’t have access or authority for their Cash App transactions and accounts. We don’t have standing to figure out why a transaction said completed on their side when it wasn’t really completed.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
