Why Are Customers Getting a "Sorry, Your Order Didn't Go Through" Error on Subscription Payment Link

[houseventure]

Hello,

Im getting errors when our customers try to submit an order.
We are creating a subscription Plan Variation and creating a Payment link.

The account was created today, but we already passed identity and business verification.

What I tested:
-Different Subscription Plans

-Different Prices ($1 - $3000)

-Different credit cards (1 MC, 1 VISA, and 2 AMEX)

-Different Browsers + Incognito Mode

-Delete Cache

-Different locations (California, Florida)
-Checked Square Status Page.

Checkout URL:
https://checkout.square.site/merchant/ML6GKMGWTD9HQ/order/aEP6QPMDSS4J2PpDW6oKrzamqRXZY

Screenshot (Contact and CC info was deleted after the error occurred)
https://ibb.co/p6ksppbT

Developer Console Logs
https://ibb.co/6JqKFJNz 

The title of this thread has been edited from the original by a Community Moderator to help with searching threads. 

[Stacelyn24]

Hey! That sounds really frustrating—especially since you've already gone through all the troubleshooting steps. Since your account is new and you've passed verification, it’s possible that Square still has some restrictions in place while final approvals process.

A few things you might want to check:

1. Look for any account holds or restrictions – Sometimes, Square places temporary holds on new accounts for security reasons. You can check under Square Dashboard > Account & Settings > Business Information > Square Messages to see if there’s a notification.
2. Verify Subscription Settings – Make sure your Subscription Plan is fully set up and active in your Square Dashboard under Subscriptions > Plans.
3. Test with a Manual Invoice – Try sending an invoice instead of a payment link to see if the payment goes through that way.

If everything looks good but it’s still not working, I’d recommend reaching out to Square Support directly. Since you’ve already tested multiple variables, they might need to look deeper into your account settings.

Here’s the link to contact Square Support: Square Support

Hope this helps! Let me know if you figure it out. 😊

[RobynR]

Hey @houseventure, welcome to the Community, and thank you for your response @Stacelyn24.

For security reasons, I went ahead and removed your App ID and Merchant ID. We ask that you avoid sharing any sensitive account information in a public forum to help protect your account.

It’s difficult to replicate the issue on my end, but based on the screenshot, it looks like the email and card number being used may not be valid. Have you double-check that the information is correct?