Wrong prices visible to customers

[BohoHairStudio]

Some of my prices are incorrect when customers are booking services online. My prices are correct when I check them in my services, but show incorrectly to customers and appear to be prices I had years ago and I cannot change it. I have used Square for over 10 years and have never had problems until recently. The last couple days totals at checkout were changing after tapping the charge button. Sometimes I can’t process at all. What is going on?

[RobynR]

Hey @BohoHairStudio,

I'm sorry that trouble has brought you to us, but we're thrilled to have you back in the Community!

Could you kindly share your website's URL and provide a screenshot or the names of a few items with incorrect prices? This will help us assist you more effectively.

We look forward to your reply.

[BohoHairStudio]

https://squareup.com/appointments/book/deec1683-424d-4a9c-ac91-838e13c8e5dc/0B7HZ92V2STY7/services

 

 

 

 

 

 

 

 

 

 

 

[RobynR]

@BohoHairStudio Thank you for providing the information above.

In most cases where the pricing on your website doesn't align with the pricing in your Square dashboard, it's often due to having the price and pricing description set as two different numbers. I recommend updating the pricing description to match the price you intend to display online. 

(Please refer to the images below for guidance.)

I hope this helps. Please let me know if I can assist you with anything else.

[BohoHairStudio]

Here’s the thing: it was not like this before. This changed within the last few weeks and I didn’t change it. I haven’t updated most of these prices in over a year and they displayed correctly up until now. I’m also having issues at checkout. The other day, I was checking out a client via her appointment. After adding some of her rewards, her bill was $200. When I tapped charge, it changed to 1¢. Then I kept getting server errors. I was going to have her Zelle me instead but decided to try doing it via checkout and that finally worked. This has happened several times now. And just a few moments ago, I noticed some of the sale badges for auto discounts disappeared on one of my websites. I haven’t changed anything. I feel like I have to watch everything like a hawk since the outage. I have three websites, appointments, marketing and loyalty and there are so many different settings and things to look out for that it takes a lot of time. I used to be able to just trust that things worked how they should and just check periodically because, with over a decade of using Square, I never had problems before. Now things seem to be haywire. Not to mention, I’ve been waiting for services to become more customizable. I’ve been very patient since that was really my only gripe about Square. The more problems I’m having recently, the less patient I’m becoming. In addition to all the Square services I pay for, I also recently spent several hundred dollars on a new Square POS. I certainly hope Square becomes as reliable as it used to be. 

[RobynR]

@BohoHairStudio  I understand how frustrating this can be, and I apologize for any inconvenience. Your experience is important to us, and we're committed to addressing and resolving the issues promptly.

Your sentiments about the need for heightened vigilance since the recent outage resonates with us. Juggling the management of three websites, appointments, marketing, and loyalty services, each with its unique settings, undoubtedly demands a substantial amount of time and effort.

It's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time.

If you haven't already, please reach out by phone directly by logging into your Square account and heading here.