Commission rate being calculated wrong

[PamperedPetz]

We have a simple, flat commission rate of 60% for our employee's.

It is marked as such on our commission page.

Now instead of it doing sales price x 60% it's doing 64.2%....

What am I missing here? No where does it say 64.2% so where is it getting it? 

[_Violet · Accepted solution]

Hi @PamperedPetz - I'm sorry to hear that this issue with your commison rate has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with the Square Appointments Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

[maida795]

We have a simple, flat commission rate for our employee's. as of today 3/14/2024 its not right. I noticed you have moved the commission tab took me a min to find it looking to see if percentage was changed found it now under setting. there set the same even refreshed and it is definitely calculating wrong!  some are saying $0.00 

[Salonmilan1]

same here. i thought maybe if i went to payroll it would fix it but it didnt.

[bytheblade]

not working for me either!!

[t_n_s]

Also seeing wrong commission calculation on a lot of transactions it's not shows as 0

[mrblue]

Same in NJ , Also seeing wrong commission calculation on a lot of transactions it's not shows as 0

[Salonmilan1]

chatted with customer support and they say its on payroll team, so im waiting on my phone call back. any updates from anyone else?

[Salonmilan1]

actually, my reports are fixed this morning!

[MCCU]

I am having an issue as well. My commissions of 18% are only reporting to be 8.33%. I need to fix this