Appointment setting are not syncing across devices!

[Octopus907]

I can not get my appointment settings to sync across devices.  
If I make schedule changes on my laptop, it does not sync to mobile apps or my desktop.

for example, if I block a day on my desktop, my client online booking is still showing available.  Going to my phone app to check, the day was showing closed and unavailable.  When checking my laptop, the day is showing available. 

So clients are able to book on days I do not have available for them.

This has been a problem multiple times and I can not get any of the devices I use to sync these changes from three days ago.  This is a serious issue because I am now having to either use Google to block my schedule or have to verify each day if the time and day are available. 

HELP

[Twiggy]

Is this on the free plan?

[Octopus907]

Plus

[Twiggy]

I don't have staff Good luck 🤞

[Octopus907]

If you are running as a solo person, you are technically 'staff' on the appointment app.  
You can select it to show your personal schedule vs the business schedule or have it set to not show staff schedule.  

I don't have staff either, but utilize the settings.

[RobynR]

Hello @Octopus907,

If you're utilizing Square Appointment Plus, you should have the capability to manage multiple locations and Google Sync your Calendars.

Could you please guide me through the steps or share a screen recording (excluding any sensitive information) of the process you follow when making schedule changes?

[Twiggy]

That’s exactly what I was going to say 😀

[Octopus907]

Google calendars and location is not the issue.  
'Staff' availability is not syncing between devices, making appointments available to clients that are not available for the staff member (Of which there is only one - me)

[RobynR]

Thank you for providing the details and screenshots, @Octopus907.

I suggest ensuring that all devices are up to date and that you are using Google Chrome. If you are already using Google Chrome, consider trying out some browser troubleshooting steps.

Please let me know if this helps.

[Octopus907]

Hello and thank you for the suggestion.  
I am using Chrome on desktop and laptop, appointments app on iPhone and iPad.  

This is not a browser issue, but a system issue in Square apps. 

I have now tried updating all the apps, but have still had to go in to the system via chrome on my desktop to fix all the dates manually.

[frances_a · Accepted solution]

Hi @Octopus907 

Jumping in here with some updates! 

We had escalated this issue earlier but we are a bit limited on the account information we have access to here in the Community, so our team wasn't able to get to the bottom of this issue, unfortunately. 

When I followed up they told me they have gathered some information, but to move forward, you'll need to speak to our support team since they can request your permission and access your account details. 

Please keep an eye out for a private message from me for next steps. 

Thank you ✨

[Octopus907]

Yes, one would think that to be true. I am not new to Square, have a plus account.  Yet, this is the second time it’s an issue. 

I am currently on my phone and not able to share a screen recording on the forum. 

I updated my “staff” hours on my laptop to reflect being available 11-7 every day. 

Then went to the calendar and used the “one time” schedule change setting for each week to close the days I would not be available. 

This change shows correctly on my laptop browser, phone app, and iPad. 

It is not showing the same schedule on my desktop or from CLIENT interface. 

Business Open hours are reflected consistently across all devices.

[Twiggy]

Weird you don’t have a 3pm either - we have 25 % booked out schedule set on our appointments. Hope you get sorted.

You are level 3 so please don’t take this the wrong way - 

Here’s how to record your iPhone screen if you have one I see you have an IPAD and the phone shot is android.

Iphone - Ipad

Go to Settings > Control centre, then tap the Add button next to Screen Recording. Open Control Center on your iPhone, or on your iPad. , then wait for the three-second countdown. Exit Control centre to record your screen.

Here’s how to record your screen on phone android. Some features require 11 and up

Samsung

Enter the notification panel by swiping down from the top of a mobile screen, then slide down once more to activate the "Quick Settings" page. If the screen recording feature is already activated, it will be shown on this page. If it isn't already present, tap the pencil symbol on the bottom-left side

Google pixel

Swipe down from the Notification bar with two fingers and swipe left, then select the Screen record icon. Edit settings as desired, then select Start. To stop the recording, swipe down from the Notification bar, then select Stop on the Screen Recorder notification.

one +phone 

Pull down the status bar twice to reveal all settings on your OnePlus phone. Choose the Screen Record tool. If not visible, tap the Overview menu (three vertical dots), add Screen Recorder to quick settings, and then tap the red button to start recording.

God luck. 

[Twiggy]

Good even

[Octopus907]

Oh, and these are iPhone screen shots. I’m not using any android products. 

both computers are windows. 

thanks for trying to help though. 

[Octopus907]

  

 My schedule vs Client availability