Rounding cash sales/Drawer off

[StuartC]

Square is rounding cash sales and my daily totals are off. I can't tell if is rounding or an employee mistake that is causing the discrepancy. How am I supposed to reconcile if I don't know what actually transpired. I called support and got an automated response saying just to note the difference end of day. This doesn't seem like good accounting practice.  There is nothing in Square for Retail app that lets me control rounding. What is everybody else doing?

[wajiha]

Hey, can you please provide an example with numbers/dollars?

If you start your drawer with a $100. Get a sale of $20.73

The customer is giving you $20.75 

You get another sale for $65.84 

The customer gives you $70. you give back $4.15

When you end drawer, all of these numbers would add up correctly. At least for us it does - we are a fast food restaurant. 

[StuartC]

The problem is Square telling me (and customer) Item + tax is $7.14. I tell customer sale is $7.14 hit payment button and total is now $7.15. Can't tell my customer to add additional funds as I continue transaction...losing a penny and now the drawer is off. Multiply this times all day of cash sales and cash drawer is off enough to be a problem  Rounding is happening on all cash sales not card sales. 

[wajiha]

Check this out https://squareup.com/us/en/press/penny-rounding 

[StuartC]

Square has a communication problem. They keep changing things and not notifying customers. I'm really tired of finding out about updates after spending inordinate amounts of time relearning where everything is.

[PKCosmicCastle]

I have the same problem. Since rounding on square my drawers are never even, they are usually short 20¢ to over 2 dollars depending on the cash sales from the weekend.  Before rounding my cash was almost always even. I can’t let an employee take cash anymore because I can’t be sure if its them of rounding. Obviously rounding since i ( the owner) is the only one taking cash payments.