That’s interesting, especially since you have two businesses using Square and one automatically prints the drawer report while the other doesn’t.
Since the behavior is different between the two locations/accounts, my first thought would be to compare the printer profiles/settings and cash drawer settings side-by-side on each POS. There may be a configuration difference between the two rather than a general Square setting you’re overlooking.
I’d also check that both are running the same version of the Square software and compare which printer is assigned to each profile.
If everything matches and one still automatically prints while the other doesn’t, I’d reach out to Square Support because that would be really useful information for them: essentially two setups that should behave the same but don’t.
I’m curious if anyone using Square for Retail + Square for Restaurants has found the exact setting for this. If so, drop the path here because I have a feeling this could help more people than just the OP! 😊
Square Champions Expert and member of the Square Champions group. (But NOT a Square employee, just a seller like you) Was my post helpful? Take just a moment to mark it as a solution.
