Bartender's Tip Details Report is incorrect

villagepubjason

At the end of every shift, my staff run their end-of-shift reports and I use that to pay out any non-cash tips that are owed.

My servers carry their own cash bank. At the end of the night, they run an end-of-shift report that shows how much cash is owed — cash sales less any non-cash tips. On a recent night, for example, my server had $9.86 in cash sales, and $106.60 in non-cash tips. So I owed my server $96.74, which is what her report said I owed her. No problems there.

My bartenders have a cash register behind the bar, and they process all of their cash transactions on it. That means my bartenders' reports incorrectly report the amount of cash owed because all of her cash transactions are already in the register. For example, last night my bartender had $167.54 in cash sales, and $69.58 in non-cash tips. Her report says that she owes me $97.96 (the different between those two numbers), but this is incorrect because all of her cash is already in the cash register.

At the end of the day, the system is treating my servers and bartenders as if they are both carrying their own cash banks. Is there a setting to change so that the system understands that my bartender is not carrying her own cash bank? That all of her cash transactions are being stored in the cash register?

TheRealChipA

@villagepubjason There is no such setting currently in Square. But, it seems to me that this is a simple as having your bartenders just ignore the cash sales line and the cash owed line since the cash for this is already in the register. All they should need to do is take out the non-cash tip amount they are owed and everything should balance perfectly, assuming that the bartenders always transact case sales from the register. That's the way that I see other local restaurant owners do this that use Square, at least.

That being said, if you feel very strongly about this, you should head over to the feature request board and submit it as a request for the engineers to consider.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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