The title of this thread has been edited from the original: Square Readers & Offline Payments.
Hi, Can anyone tell me which - if any - square readers accept offline payments? I have two - generation 1 and generation 2—neither work for offline transactions.
Thank you and appreciated
Cheryl
Thanks for your question, @chezology!
Offline payments can be accepted with the following Square hardware:
To identify your Square Reader model, please visit this page.
If your Square Reader is compatible with offline payments but you are still experiencing issues, please reply with a screenshot or photo of what you see on your end, including any error messages. I’d be happy to take a closer look. 😊
Hi Katie, Appreciate you getting back. I have a couple of problems now.
I have installed a new reader S171 Model 6971 - tested and it does offline payments: However
1: In the offline Payments window beneath Allow offline payments it states
'Take insert and tap payments for up to one hour while offline'. Which is pretty useless and documentation states should be for up to 24 hours.
2: Also if I log out of Square when I go back in the reader does not automatically reconnect (as did the old one) and I have to add reader and repair it every time. At the top of the screen it says
'Connecting to reader' and 'reader issue' and in readers is Square Reader1 unavailable and 'connect a card reader'
3; I have forgotten reader and reconnected several times but issue remains. Cheers Chez
Thanks for following up, @chezology!
Offline Payment Time Limits
Square Reader Connection Issues
If your app is having trouble staying connected to your Square Reader, please try the following troubleshooting steps:
Delete the Bluetooth connection:
Clear the Bluetooth storage cache (Android only):
Restart your device: Turn it off and then back on.
Update your software: Ensure you are running the latest version of the Square App and your device’s operating system is up to date.
Forget the reader in the Square POS app:
Update battery usage settings (Android only):
If the steps above don't resolve the issue, perform a factory reset on the reader:
Note: Ensure there are no pending offline payments before starting the factory reset process.
Additionally, if you have pending offline payments, avoid signing out of the Square app, switching locations, factory resetting the device used for payment, or deleting the app.
Please let me know how you go. 🙂
I have done ALL OF THE ABOVE SEVERAL times over the last two days. I am fed up with it and everyone seems to be guessing at what to do to fix this. I am going to leave the Bloody Thing logged in. And Screw the offline payments. I have reinstalled Square, the device is up to date, i have unrestricted the battery, have changed optimisation, cleared caches, forgotten the reader, reinstalled the reader, reset the reader, bluetooth off, bluetooth on internet off, internet on, and rebooted everything in the bloody house, PLUS whatever else everyone suggested in the Complaints about nothing working with Samsung Devices. It appears as if no one knows and everybody just has a go until someone jags it.
See Ya!
Square Community
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