Troubleshooting Battery Charging Issues on Square Register and Square Terminal

[arnoldtm]

Battery won’t charge have tried 

many power outlets and cords also have tried reset.

screen shows connected to power but won’t charge 

[Katie_SQ]

Hi @arnoldtm👋

To confirm, are you having issues charging the Square Terminal or Square Stand?

I'll keep an eye out for your reply!

[BRS2023]

I am having the same problem with a terminal. I have spken to Square but because it only weeks out of warranty they won't help/replace for a new one. Seems to be a big problem on all the forums.

[Laurie_ · Accepted solution]

It looks like we missed your reply last month, @BRS2023! Apologies for the delay in getting back to you!

Unfortunately, we are unable to offer replacements outside of the warranty period outlined here. However, our Support Team can help determine whether the issue lies with the device itself or if it's related to the power cords. You can also complete some troubleshooting steps outline in this guide under "Hub for Square Terminal Troubleshooting". 

I understand that you're outside the warranty replacement period, but depending on your situation, you may only need to purchase a replacement Hub. It's always worth checking to see if that's the case.

@arnoldtm In case you were experiencing similar issues on a Square Register, you can find those troubleshooting steps here. 

[BRS2023]

Hi Laurie, i have trouble shooted it and no luck. I have diposed of it. Just disappointing the lack of quality in this product and if you read all the forums this is actually a problem that should be fixed..