Resolving Delays with Square for Restaurants 6.61 on Square Register

[antonpepes]

hello everyone we’ve got three stores and they are all experiencing register issues today they’re all very slow however terminals and iPads and square stands are working fine. Is anyone know anything about it?

[Cottage1]

Yes, we did have problems too.  The problem seems to be the update they put through on Friday night.  We did a  factory reset that took the system back to a previous version and it worked fine.  Very annoying couple of hours though.  I feel your pain!

[Traderandco]

Oh no. we didn't have that yesterday, hopefully it doesn't happen today!

[Cottage1]

We use Square for Restaurants.  Are you on that?

[Traderandco]

no, just regular square with the register. maybe it will be ok then.

[Laurie_ · Accepted solution]

@antonpepes, @Cottage1, @Traderandco,

Hi everyone,

Thank you for reaching out, and I sincerely apologise to those of you who experienced delays following the recent update to Square for Restaurants on Square Register.

We identified an issue affecting a small number of Square Registers and Square Terminals running the latest Square for Restaurants software version 6.6.1. Most reports of this issue were received on Friday, January 10th.

To resolve the problem, you'll need to perform a factory reset on your device, which will revert it to the previous version. Before proceeding, please ensure you:

1. Settle any tips to prevent loss of this data.
2. Settle offline transactions to avoid losing transaction information.
3. Be aware that Wi-Fi and Square login details will need to be re-entered after the reset.

To reset your Square Terminal: 

1. Tap ≡ More > Settings > Hardware. 

2. Tap General > About Terminal.

3. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.

4. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

To reset your Square Register:

1. Tap the down arrow, then tap Settings > Hardware > General > About Register.
2. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.
3. Tap Reset one last time. The countdown will begin and your Square Register will reset.

It's worth noting that Square for Restaurants version 6.61 was rolled out to select Sellers, so if you're not running this specific version on your devices, you won't be impacted.

We appreciate your understanding and patience as we work through these issues. If you have further questions or need assistance, please don't hesitate to reach out. 🙂