Refunding a customer without previous transaction in Square?

[CLASSTraining]

How do I issue a refund via Square without any previous transaction in Square? Customer paid for the original service via CC in another system, so no record at all in Square. I just want to enter their CC details manually and issue a refund for the full amount (about $200). Thanks,

[_Violet]

Hi @CLASSTraining - Thanks for reaching out to us here on the Square Seller Community👋

We can only refund transactions that were originally processed through Square. You’ll need to refund the customer outside of Square via another method. Or you could issue a gift card through Square as a store credit, as described here.

I hope this information is helpful but please do let me know if you have any additional questions.