Change of ownership

[njari]

Hi,

I'm taking over a business that uses Square. I'd like to take over the hardware under a new name. Is it possible to use the existing hardware or do I need to purchase new hardware?

Thanks

[Seamus · Accepted solution]

Hi @njari,

Thanks for getting in touch.

You can definitely continue using the existing hardware - you'd just need to create your own Square account registered to your name and ABN! The hardware itself isn't tied to a Square account, this is determined by the account you're logged into on the app.

[Seamus · Accepted solution]

Hi @njari,

Thanks for getting in touch.

You can definitely continue using the existing hardware - you'd just need to create your own Square account registered to your name and ABN! The hardware itself isn't tied to a Square account, this is determined by the account you're logged into on the app.

[njari]

Awesome, thank you so much for your prompt response! Have a great day 🙂

[Seamus]

You too @njari 🙂

[TroyP]

Ok, cool, how do I change the business name attached to the square please

[angusbooker]

The ownership of our cafe is changing, so if i read this right, we need to start a new Square Up account from scratch which is truly frustrating, but i understand.

What tools do you have import the configuration of the existing account over to the new account (including, Products, Categories, Trading History)?  It seems crazy to have to setup the entire operating system of the business from scratch.

[Seamus]

Hey @angusbooker,

You're unfortunately going to have to set up most of the account from scratch here - there's no way to import transaction data from one account to another.

What you can move is:

- Some item inventory data (won't include item modifiers or images)

- Customer directory data (won't include saved cards on file)

Sorry I couldn't be of more help here! Transfer of ownership of accounts is a long standing feature request and it's one we hope to be able implement in the long term.

[PWANSOM]

So........ We can not transfer anything? am I right?

- Products,

- Categories,

- Modifiers,

- Domain name of Online Store (Which is link to square )>>> Idid paid for 2 years and only used for less than 3 months, Any Chance I can get domain back and transferring to the new owner?

TIA.

[Arie]

Hi @PWANSOM,

Thanks for writing back in!

You can import your items and categories by following this guide. Modifiers can't be imported across at this time, but you can transfer your domain name through these steps. 

Give our support team a call on 1800 760 137 if you get stuck going through these steps, or need a hand. Our lines are open Monday- Friday, 9am-5pm AEST. 

[PWANSOM]

Thanks Arie, Basically ,I selling my business. The new owner would like to continue with Square POS System. I did transferring all the items manually (Created new Modifiers, new items) but it is okay now, next is need to transferring domain name to the new owner as well.

and I wonder, with my subscribed for the plan " Professional Bundle Plan" $15/m. I just used it for less than 3 months. Can I Unsubscribe and get refund for the rest?

TIA.

[Arie]

Our team will be able help you out with the cancellation, and refund of your remaining subscription @PWANSOM 👍

You can call support on 1800 760 137, from Monday - Friday, 9am-5pm Melbourne time - unfortunately we're not able to action refunds, or cancel services via this forum. 

[pastelandbossa]

Hi, how are you?
I need to change the ownership of my business.

Is there anyone that can support on it?

thank you

[Arie]

Hi @KellyAS,

Thanks for writing in and welcome to our Seller Community!

While we don't have the ability to transfer account ownership at the moment, you can transfer your items across to your new account as well as your customer directory. If you're stuck, feel free to give our support team a call on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), for assistance. Please let us know how you go!

[MMFNC]

We are a community club and the person that originally set up the Square account is no longer involved at the club. How do we update the owner information to reflect the new committee?

[Katie_SQ · Accepted solution]

Thanks for reaching out about this, @MMFNC!

I’ve gone ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

At the moment, Square does not support the change of account ownership for Associations. In this case, you’ll need to create a new account under a new owner's name and complete the onboarding process for your business structure, which would be either an Incorporated or Unincorporated Association.

I’d definitely recommend reaching out to our Support Team for further guidance here in terms of how best to proceed. In the meantime, here’s a few resources to get you started:

1. Download the previous account’s sales history.
2. Download the previous account’s item library.
3. Download the previous account’s customer directory.

Sorry I couldn't be of more help! Please do let me know if you have any other questions.