Hey @Steak-Out,
I want to clarify that Square doesn't actually have a sales support team who look at each request made by every seller, with ultimate goal of getting every request we see into the development pipeline for production - this simply would not be feasible from a product development standpoint.
We receive hundreds of different feature requests each day via various channels - phone, email, this forum, social media channels, live chat support etc. We're serving a large variety of different merchants, all of whom have their own unique wants and needs for our product offerings.
Overall product direction and new features are decided on at a high level by product teams, based on a number of different factors (one of which is seller feedback) - if you'd like a little more insight into feature requests, please check this thread, and for a heads up on major release updates be sure to follow our Product Updates board.
It's worth noting that Square has dozens of different internal teams working on different things, serving different markets. So the folks who work on Loans aren't going to be involved in stuff like scales, and the team looking after scales won't be involved in eCommerce etc. For every new feature you see that doesn't serve your own wants and needs for our platform, it's doing exactly that for other sellers who have expressed a want and need for something else.
To try and give you a bit more visibility on your specific requests though:
Scales - This is still in the works for Australia and has taken us longer than expected, for a variety of reasons that I'm unfortunately not able to go further into. Work here is still on going.
Loyalty cards - Not in the pipeline as far as I know. We're pretty clear on the direction of Loyalty as a cardless system managed primarily via SMS - though I have and will continue to pass on feedback from sellers looking for a more traditional card based system, as well as other use cases we've seen such as the ability to print Loyalty barcodes.
Turning your website on and off - What was the exact feature you were looking for here? We have a couple of things that cover this:
The ability to turn off online orders:
The ability to prevent orders from occurring on set dates outside of your normal operating hours:
Do either of these options cover what you were looking for?
While these may not have been the exact answers you were looking for here, I do hope this helps provide some more context into feature requests and how the development cycle operates!
