Why am I unable to enter my sort code during the bank verification process?

[Geekhart]

The title of this thread has been edited from the original: Square POS asking for routing number. How do I put in my sort code.

I'm trying to link my Square POS account with my bank account but I'm in the UK and it won't let me input my sort code. Can someone help? 

[Geekhart]

POS app asking for a routing number. Is this the same as a sort code? If so, how do I input it? It's not accepting the format of my sort code 

[Katie_SQ · Accepted solution]

Hi @Geekhart👋

It looks like you've signed up for a US Square account, so if you're UK-based, this would be why you're unable to complete the identity and bank verification processes. 

To resolve this, you'll need to create a new UK Square account, as the country setting cannot be changed once an account is created.

Please follow these steps to set up your UK account:

Step 1 - Sign in to your Square Dashboard:
Navigate to Settings > Account & Settings > Personal Information > Sign-in and security.

Step 2 - Update your email address:
Next to Email, click Update. Change your email address to something temporary (e.g., [email protected] to test.deleted@email.com). This will allow you to reuse your original email when setting up your UK account.

Step 3 - Export your item library (if needed):
If you have any items saved that you wish to keep, go to Items > Item Library > Actions > Export library.

Step 4 - Export your customer directory (if needed):
To export any saved customers, navigate to Marketing & Loyalty > Customer Directory > Import/Export > Export customers.

Step 5 - Deactivate your US account:
Go to Settings > Account & Settings > My Business > About > Deactivate your business.

Step 6 - Sign up for a UK Square account:
You can do this by visiting this link.

I hope this helps! If you have any more questions, feel free to reach out. 😊