Team Plus

[BrianBoru1]

Hi folks

Sorry to trouble you though hope you can help.  We pay monthly subscription for Team Plus and I was under the impression it allowed the fabulous bar staff we have to be logged on at the same time to make them more productive and allow them to provide a faster service to customers.  This doesn't seem to be the case.

Is the purpose of Team Plus simply to allow users to have their own ID to log on?  

Any help/advice would be very much appreciated :).

Thanks a million

Delia

[Breffni · Accepted solution]

Hi Delia 👋  thanks for your post! 

I'm happy to help here. What did you have in mind when you mentioned having staff logged in at the same time? 

In general, multiple staff members can be logged into a Square account at the same time and process payments simultaneously. This does not require any paid subscription. 

What Team Plus does do is allow you to have different permission sets assigned to those staff members - I wonder if that is what you're thinking of? 

This would mean that everyone would have a different level of access to your account, so maybe the manager can see your transaction history, and reports and process payments, but cashiers can only take orders and cash payments. 

Without Team Plus they would all have the same level of access, you can see all of the permissions available here. 

And then yes, they can all use the Team app to log their working hours, but would be processing payments from the Point of Sale app. 

Let me know if this helps clarify and if you have any other questions 🙂 @BrianBoru1