Refund showing as Pending

[The_Flower_Den]

Hi, I requested a refund on 31st March 2025 for a customer. They contacted me yesterday to enquire on the refund as they are claiming they've still not had this. When checking the refund status, it's showing as pending.

It's been 5 days so why would this still be pending?

Any ideas as the customer is getting irate

Many thanks,

Den 

[Laurie_ · Accepted solution]

Hi @The_Flower_Den,

Everything you've done is correct, and everything is working as expected. Refunds typically take between 4 to 14 business days to fully process.

It usually takes 2-7 business days for Square to process the refund on our end, and then another 2-7 business days for the cardholder's bank to process it on their side. The exact timeframe can vary depending on the payment method and card type, which is why we provide a broader processing window.

You can learn more about the refund process and how to check the status in our online guide here. Feel free to share this with your customer as well for more context on the timeline.