Solved: Facebook Pixel IOS14 Update

Movie-Snacks · ‎02-18-2021

Apple has recently released news of an IOS14 update. Facebook now requires us to verify our domains before we can use the FB pixel:

All domains need to be associated with a pixel event pair and an ad. Your pixel event was not associated with any domains. Ads without domains will be paused once Apple begins enforcing their new iOS 14 requirements unless you either set up your domain in Events Manager, select another pixel event or change your optimisation.

I have tried verifying my domain - https://movie-snacks.square.site but I couldn't find a way to do so. Do I need to purchase a valid domain and verify my domain on FB through DNS or is there a way I could verify my existing domain through HTML or Meta-tag verification?

Thanks!

tranguyen · ‎02-22-2021

Hey @Movie-Snacks, sorry to hear you are running into an issue with this. You should be able to verify your existing domain by using the meta-tag. To do this:

1. Copy the meta-tag from Facebook

2. Go to Square Dashboard > Online > Website > Integrations

3. Under Add customer header code, click Add new code

4. Make sure the code is added to the <head>

5. Click Save. It's also worth republishing your website just to be sure.

This should verify your domain!

Tra | she/her
Community Program Manager, Square

View Solution >

tranguyen · ‎02-22-2021

Hey @Movie-Snacks, sorry to hear you are running into an issue with this. You should be able to verify your existing domain by using the meta-tag. To do this:

1. Copy the meta-tag from Facebook

2. Go to Square Dashboard > Online > Website > Integrations

3. Under Add customer header code, click Add new code

4. Make sure the code is added to the <head>

5. Click Save. It's also worth republishing your website just to be sure.

This should verify your domain!

Tra | she/her
Community Program Manager, Square

Twiggy · ‎04-07-2021

This was super helpful as facebook require you to add an individual pixel for both appointments and store - so really handy for those running Square Appointemnts and Square Online and using facebook business suite. The weebly /square page looks a little different now with a small blue piece of text that reads " + new code" bottom right

tranguyen · ‎04-07-2021

Thanks so much @Twiggy! We've made some changes to the Facebook integration recently so we hope it'll help make managing everything easier.

Tra | she/her
Community Program Manager, Square

KSparks · ‎05-03-2021

This is so confusing! Where's the code? What code? I literally have no idea what I'm doing. I've been trying to get my inventory updated to facebook shop for HOURS with no luck.

Valentina · ‎05-03-2021

Hi there @KSparks - sorry to see troubles brought you to the Seller Community 👋

You should be able to get set up by following these directions.

If you're still not having success, please contact Facebook’s Support Team, or visit their Business Center for more help.

Valentina
Community Moderator, Square
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Gerardlevy7 · ‎05-24-2021

Hi there

www.spiceshu.co.uk

We are experiencing a similar problem. Ever since the New Year, our FB shop is not syncing properly with our site. It only captures some of the products in our catalogue. I have tried disconnecting, reconnecting, uploading etc etc but to no avail.

The odd thing is, on our Dashboard it says everything is working correctly. FB pixel etc. But when I go to manage it, it doesn't allow me to add or edit items to our catalogue for some reason. Plus, when I check my Weebly.com account it says FB & Google DISABLED? I have been in touch with FB Business, but so far they cant find the problem either. So reaching out to you now! Please see screenshots below

G

tranguyen · ‎05-24-2021

Sorry to hear you are running into this @Gerardlevy7! I'll do my best to help. So that I can help further, can you let me know:

For items that aren't sync to Facebook, are they all set to visible/in stock with a fulfilment method?
For items that are sync to Facebook, are these newly created items?
When disconnecting and reconnecting to your Facebook account, do you get any error message?
A link to your website and Facebook page

Note: I've also removed one of the photos as it's a public forum and we want to protect more sensitive account information.

Tra | she/her
Community Program Manager, Square

Gerardlevy7 · ‎05-26-2021

Hi

Yes visible

Yes new items only

No error messages as such. But when I try to add items it says, SPICE LONDON PIXEL NOT READY

Our website

Facebook:

tranguyen · ‎05-26-2021

I've gone ahead and passed the information over to our ECOM specialist team so they can investigate further @Gerardlevy7. Once I have an update from the team, I'll be sure to follow up and let you know immediately.

Tra | she/her
Community Program Manager, Square

TPIP · ‎05-12-2021

Hi,

I'm really struggling with this too. I don't have 'integrations' as an option on mine. Below is a screenshot of what shows in my "website" section. Could you please advise?

Many thanks

Claire

tranguyen · ‎05-12-2021

Hey @TPIP, I think you post this question on a different thread as well but I just want to follow up and make sure the section is accessible for you.

We actually made some changes to the navigational menu recently so the page above is now nested under Site Settings > Tracking Tools. Apology for the confusion!

Tra | she/her
Community Program Manager, Square