A few thoughts about Square

[classicburgercl]

I've been using Square for a few months to run my Burger takeaway business.  In the main its been great, but I've met a few challenges which I've not been able to work around:

1. The system allows customer to select their own pick-up times. Sometimes, the customer has a small order, so I call them and offer to reschedule their order to an earlier time.  I change the time on their order, but it doesn't seem to free-up the original pick-up time for another customer to take.  
2. Sometimes regulars phone in an order and I just want to add the order quickly to the system and schedule it in - I can't seem to do this until they've paid - is there a way to get around this and take a contactless payment when they arrive?

thanks in advance!

[MJD]

@Sam_400º Has experience using the pickup options I'm pretty sure, maybe he could give some tips here?

[Frida]

Hello @classicburgercl,

Good to see you posting in the Seller community again, welcome back! 😊

Thank you for your insightful feedback on your experience so far. Perhaps I can offer a few helpful pointers:

Order delays are accepted per service and integration type, so check with your integration that you can delay your orders if needed. These edits can be made on your online Square Dashboard.

To adjust the ready/shipping time for an order:

1. From the Order Manager on your online Square Dashboard, select an order that you would like to delay and open it.
2. For orders that can be delayed, you will see a right pointing arrow next to the time. Select “Edit.”
3. Select from a pre-selected list of time intervals (by 15 minute increments) or select Other to manually select a time period.
4. Tap save and we will send the update to the integration (where your buyer order) and then integration will let the buyer/courier know that the order is delayed.

From Settings > Orders > Alerts from your POS, toggle on Allow notifications to make sure you receive a push notification for every new order.

Please keep in mind that some orders cannot be delayed. Please check with your integration provider to see if it’s possible.

With regards to Phone orders, Are you utilizing open tickets? I feel like this would be a good solution to your 2nd inquiry. 

I look forward to reading your response! Let me know if this helps. If it doesn't we can brainstorm further! 😊