Cash Sales not recorded

[Omeda]

I usually put all cash sales through my pos. This allows me to see what stock sold at events. This weekend, I was missing some of the cash sales. I've  tried logging onto the square website to see if they are there but alas no. Another strange thing is that each time I completed a cash sale the app seemed to lock up. I was only able to process the next sale by closing the app and reopening. I have a feeling there's a glitch in the software.

[Lou8 · Accepted solution]

Hi @Omeda, thanks for posting on the Community 👋.

Unfortunately, I don't have access to your account on the Community, to see if I can find these payments on our end. I suggest reaching out to our Support Team by email or phone if you haven't already, so they can take a closer look.

Are you able to share a video of the app shutting down when you process a cash sale ? Going through these troubleshooting steps might fix the issue. Note that you should first download the diagnostic report and the support ledger before attempting any troubleshooting in Support > Troubleshooting.