split payments

[LOG]

To my knowledge Square have stuffed up taking a part payment in cash,

It used to be so simple, record a transaction, take payment, enter cash amount then card the reducing balance. 

Now in a nod to the restaurant industry they have introduced functionality for split payments which makes sense in scenario of multiple customer payments for one transaction transactions.

However in case of single customer two payments Square have made it more complicated workflow overly laborious. My customers end up with a cash receipt and a card receipt. 

Can anyone suggest a better way of taking part cash payment that avoids split payments with two receipts or can Square pass back to their product development team to think again. 

thanks, 

[k_atie]

Hey @LOG, welcome to the Seller Community! 

At the moment, there isn't a way to use different payment methods without using the Split Tender feature, or without needing to print out two receipts for each payment method. Even if you have to split the tender for a customer to use different payment methods, the receipt you give to your customer will still have an itemized list of items they purchased, it just will only show one of the payment methods used. See screenshots below.

But I can see why this would be a useful feature to have. I'll be sure to pass your feedback to our team for them to take into consideration. 

Let us know if there is anything else I can help with! 

[LOG]

thanks for prompt reply, 

I appreciate you are using internal language but I would not call it a feature, 

You used to have this workflow and you lost it when you implemented split payments, the original workflow is industry standard and I find the fact there was no-one in the room to defend the original workflow / use case when your design team nodded through the split bill for restaurants feature a little troublesome. Is this the Square development model, frequent code drops without any regression analysis?

[k_atie]

Hey @LOG, thank you for your reply here. 

I'm going to escalate this to our teams internally to get more clarity on why the checkout flow has changed. I'll get back to you as soon as I have more information. 

[k_atie]

Hey @LOG, apologies for the delayed response. 

Are you able to remember when you noticed the change in this checkout flow at all?

Do you use a Square Terminal or an Android device to take these payments? Did you recently change the type of device you were using to take payments? 

[LOG]

Hello, thanks for following up. I think it would be April/May, its the same time you pushed out the updated split payment workflow and changed the UI design and workflow. I use Square terminal, also regularly PC, phone and reader. 

I raised a query on it through support channel (is my account linked to this profile?) but all they did was reply with the updated user guide document.

The first I noticed the change was when I charged a transaction on terminal, went into the cash screen and tried to put a lesser amount in, the box "Tender" is now greyed out unless you put the whole transaction amount in. Before the change you could put a lesser amount in, then card the rest in a follow up action. 

Michael. 

[k_atie]

Thank you for that information @LOG. I will be sure to pass the information you have given me over to our team. I'll get back to you as soon as I get more information from them. Thank you for your patience! 

[k_atie]

Hey @LOG, thank you for your patience while I communicated with our product teams. They are unable to recall this feature ever being a part of our software. The split tender feature has been a part of Square's Point of Sale system for a while and hasn't changed in a couple of years, and the ability to enter a lower cash amount was never possible. I'll flag this as a feature request for now. 

You mentioned that you noticed this feature changed in April or May of this year. Are you able to go back over your transactions and give us an example of a payment where you were able to enter in a lower amount in cash and paid the rest of the balance off with a card? Having a concrete example would be useful. Thanks! 

[LOG]

thank for you looking into this, fair enough its a feature. Did have a quick scan but I cant find a trx that would back up the functionality as described, maybe my memory is confused with invoicing workflow. thanks again.