software problem’damage’?

[jamesZ]

Hi,my square reader is looks as new, but when I link to my phone, it shows‘damage’, can not use. Anyone could help to solve the problems?Thank you.

[Seamus]

Hey @jamesZ,

Thanks for getting in touch and sorry to hear about your reader!

If you're seeing this message it does mean that the reader will unfortunately need to be replaced.

Check out how to do this under warranty via our website - please let me know if you have any questions!