Solved: small square POS not accepting clear pay payments

Sarah15 · ‎05-23-2024

I have the small square terminal. It isn't accepting payments from clear pay. I have tried everything and spoke to the team and haven't been very helpful. How can I sort this please?

Breffni · ‎05-23-2024

Hi @Sarah15, thanks for flagging this again.

I'm sorry to hear that this issue is going on and that you don't feel supported.

We're here to help but in this case, our team have recommended that the customers experiencing declines reach out directly to their bank as the declines are not on Square/Clearpay's end.

Thanks for understanding.

Breffni
Community Moderator, Ireland, Square
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After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

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Breffni · ‎05-23-2024

Hi @Sarah15, thanks for flagging this again.

I'm sorry to hear that this issue is going on and that you don't feel supported.

We're here to help but in this case, our team have recommended that the customers experiencing declines reach out directly to their bank as the declines are not on Square/Clearpay's end.

Thanks for understanding.

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 