scanning e gift cards at check out

[garrettm]

when i scan a e gift card bar code to check the balance it works fine. When i scan the bar code for payment it shut the register down every time. Works fine if the number is typed in, any ideas?

thanks

[JJ_]

Oh no, @garrettm

Firstly, welcome to the Seller Community. I am sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that your Register is up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.