"Item type" option missing

[will_chapman]

The "item type" option is totally missing from my "Add Item" page. I'm trying to add a digital item following the instructions here, but the "item type" dropdown where I am supposed to select "Digital Item" isn't there for me. That option is completely missing. This is all I see:

Capture.JPG

[Goldneye · Accepted solution]

HI, thank you for the screenshot.  The Create Item shown is from the Menu Format template.  The Retail Format template will have Item Type.  The down arrow will display a list to select Digital.

Screen Shot 2022-02-18 at 9.41.40 PM.png

Breadcrumbs and screenshot to change.

Online Dashboard, Website, Edit Site, click Page:Home down arrow, hoover over Shop All click the 3 little dots, select Switch Template from dropdown, popup to select Shop All (Retail Features).

Screen Shot 2022-02-18 at 9.48.15 PM.png

Screen Shot 2022-02-18 at 9.49.51 PM.png

[will_chapman]

Got it, thanks. Actually, I already had the website set to the retail template, but I was trying to add an item from the regular dashboard and not the online dashboard.