payment disruption

[WokinghamBC]

We're having the payment processing issues that square is currently reporting.

However it is happening on our square terminal - we are not using  a phone or ipad linked to it  and  the announcement square has out out today (3 July) only mentions problems if you are using a phone or ipad.

Also we've reset the square terminal back to factory settings - as recommended - a couple of times now but we are still getting the same problem.

Help!!

[Breffni]

Hi @WokinghamBC thanks for your post. 

Sorry to hear you're having some trouble! 

The mobile wallet disruption also impacts the Square Terminal - apologies if that is not clear on our status page. 

We should have a fix released within the next couple of days and we will update the status page as soon as we do. 

Please continue to check for updates here and a reminder that if you experience a decline via Mastercard using Applepay/Googlepay, we recommend trying a card from a brand other than Mastercard. 

We apologise for this inconvenience and thank you for bearing with us. 

[WokinghamBC]

Thanks for the reply. We'll monitor those updates.

[Breffni]

Hi @WokinghamBC - this disruption is now resolved. 

Thanks again for your patience, - please make sure you update the software on your Terminal when you can.

Let me know if you have any questions.