Hi @Heneghae, thanks for your post. I'd be happy to help!
This is definitely possible, as long as you have an external printer that is compatible with our hardware. There is the option to choose a specific printer to print out order tickets. Before setting this up, follow the steps to connect your printer to your Square Terminal.
Once you've connected a printer to your Square Terminal, follow the steps below to turn on Order Tickets:
- From the Square Terminal, click More from the navigation bar at the bottom of your screen.
- Tap Settings > Hardware > Printers.
- Select a printer and toggle Order Tickets and/or Order Ticket Stubs on.
- Select categories to print.
- Choose whether ticket numbers will be auto-assigned or manually entered.
To turn on order tickets and order ticket stubs on Android devices:
- From the Square app, More from the navigation bar at the bottom of your screen.
- Tap Settings > Printers.
- Tap the desired printer and toggle Order Tickets and Order Ticket Stubs on. Turn on Receipts to also print customer receipts.
- Select which item categories will be printed on your order tickets.
- Choose whether ticket numbers will be auto-assigned or manually entered. If you auto-assign ticket numbers, each completed sale will generate a ticket number from 01 – 99. After 99, ticket numbers will begin again at 01. The ticket number will be displayed at the top of the printed stub, and at the top-right of the payment confirmation screen.
To turn on order tickets and order ticket stubs on iOS devices:
- From the navigation panel, navigate to Settings > Hardware > Printers.
- Set up your Printer by setting up the printer name.
- Under Use this printer for, tap on Online order tickets.
- Toggle on this printer for online order tickets to allow the printer to print order tickets as your customers place orders online.
- Toggle on “Automatically Print New Orders.” Turning this allows the printer to print tickets when they come in.
To automatically print order tickets:
- Tap More from the navigation bar at the bottom of your screen.
- Tap Settings > Orders.
- Toggle on Automatically Print New Orders.
Note: An order ticket will show all the details of an order (e.g. a salad item will list that it includes extra squash, extra tomato, extra dressing and no spinach). An order ticket stub will simply show that 1 salad is being ordered (with no details about what’s included in the salad).
Order tickets will automatically print after every sale, even if a customer receipt isn’t printed. This is not the case, however, if you print to external printers from Terminal.
I hope this helps, let me know if there's anything else I can do 😊
