Hi @Happychesse, thanks for flagging this on the Community.
Sorry to hear you are having some issues, it definitely sounds off. We don't have access to account-specific information here on the Community, so cases like this are best to be checked with our support team.
I did have a look and can see that you were in touch this morning and that your case has been escalated to the Square Online team.
The best option here is to wait for our support team to follow up with you directly.
Thank you for bearing with us!
Breffni
Community Moderator, Ireland, Square
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